People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals
People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals is a comprehensive guide to the “soft skills” that make technical professionals more effective.
People-Centric Skills aim to improve all aspects of personal interactions, relationship development, and communication. These skills are as essential to success as are technical capabilities.
This is the story of a leading internal audit department taking that next step to becoming a world-class audit organization in a fictional company. The foundation of that next step is developing their People-Centric Skills.
The book demonstrates the impact that interpersonal and communication skills – whether good or bad – have on an auditor’s effectiveness, job, and career. Readers will be able to empathize with the characters, and relate to the real-life situations in which they find themselves. Each chapter features a summary of key People-Centric points and guidelines that will help readers apply what they’ve learned to their own projects and departments.
In a 2013 study sponsored by the Institute of Internal Auditors (“IIA”), the seven key attribute areas identified to be a successful auditor include relationship building, partnering, communications, teamwork, diversity, continuous learning and integrity. Unfortunately, most professionals never obtain these skills as part of their college degrees, certifications and other ongoing training. They are left to their own devices when it comes to developing these talents. The book follows an easy-to-read fictional narrative to highlight areas for improvement, and uses common scenarios to illustrate how to apply the lessons.
People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals focuses on many of these critical attributes.
• Conflict Management
• Coaching and Mentoring
• Building an Effective Team and Team Dynamics
• Team Leadership
• Partnering and Relationship Building
• Effective Meeting Practices
• Brainstorming and Multi-voting
• Assessing Corporate Culture
• Active Listening
• Non-verbal Communications
• Consensus Building
These skills apply not only to internal auditors but also transfer across a broad range of business professions and industries, and from professional to personal life. They open doors, establish effective relationships, improve effectiveness, and can turn a “no” into a “yes.” They are the true differentiator in advancing a career. For an auditor to be truly effective, great people skills are one of the most important tools in the box. People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals is a straightforward guide to getting along, getting what you want in a constructive manner, and becoming a world-class professional.
It was a great seminar, thank you very much for being so enthusiastic and energetic. We are looking forward having you back in the near future.-Chapter Leader
Audit Report Writing (IIA Chapter) - 10/7/15
I loved both ACUA bonus sessions you presented at the conference and I have already made some changes to my report structure based upon the discussions. Thank you so much for one of the best sessions of the conference!– Community College IA Director
ACUA Annual Conference Attendee - Indianapolis, September 2015
The XYZÂ Chapter has used Danny Goldberg a great deal in the past. He is a fabulous speaker who has become one of the XYZ’sÂ Chapterâ€™s favorite speakers. He is a very dynamic and knowledgeable. Due to our memberâ€™s familiarity with his superior performance, he brings a lot of members and non-members due to word of mouth.– IIA Chapter President
IIA Chapter Referral/Feedback
My group really enjoyed your presentation at the May Fort Worth IIA meeting. Â My team is comprised of staff at various points in their career, with diverse skill sets, and the material you presented served as a great litmus test of sorts in relation to our overall communication strategy.-IA Audit Manager, Major Railway Company
May 2015 Fort Worth IIA Monthly Meeting
I want to start by commending you for the presentation yesterday. This was the fourth audit writing presentation that Iâ€™ve attended in the past few years and it was by far the one that I got the most out of. You challenged us to think outside the box and I hope our management team takes that challenge to heart. Using some of the points raised in the class yesterday I think we can improve how we approach, format, and review our audit reports â€¦ thereby making the reporting phase a lot less painful.– Staff Auditor, Major Public Company
Audit Report Writing (San Diego IIA) - 10/7/15
The webinar was excellent! It was a great refresher and also gave me insights on how I can better communicate specifics with staff on communication. I thoroughly agree with you on forms of communication. I find staff will resort to email whereas Iâ€™m much more likely to pick up the phone. Your concrete explanations will help me articulate better to staff the advantages.– IA Audit Manager (Major University)
ACUA Webinar - Summer 2015: People-Centric Skills
I have been working with the Internal Audit group since October. I just wanted to reach out quickly and thank you for coming to speak to us. I really appreciated how your presentation was very interactive and informative – and how you really made an effort to learn people’s names, too! I definitely learned a lot from you, like how to build trust with your client, to feel comfortable when interviewing your client, and to ensure that audit objectives are clear and focused. Hopefully we may cross paths again sometime! Thanks again!-IA Staff
On-Site Training - Major Company - Spring 2015
I really enjoyed and greatly appreciate your delivery of the message you were trying to convey. You really made the meeting very enjoyable and upbeat. I hope to attend or see you again in the future. I was just reaching out to you and letting you know what I thought of the book that I purchased from you at the meeting.I really enjoyed the aspect of the book that you kept it in a narrative and story style. I think it made it a very quick read and also puts the skills and practices that are referenced in the book as well as your training into real world scenarios. I also really like how each chapter was broken out after the chapter with the skills sets, messages, or concepts listed instead of like a textbook format throughout the chapter. I thoroughly enjoyed reading the book. I have recommended the book to my supervisors that I think this book and your trainings would be very beneficial to all of my co-workers.I really appreciated you letting me feel so included in your discussion and presentation. Being a younger professional who thinks they have a very strong soft skills set I still feel like I learned and took away a lot from your book and training. I hope to continuously improve my people centric skill set and hope to someday be in a position where I can make an impact as broad as you have.Senior AuditorDecatur, IL IIA Class – February 2016
AttendeeSenior AuditorPrivateDecatur, IL
It was a great 4 day session, we all learnt a lot. I must say you made the class a very fun place to be especially with the Family Feud games! Looking forward to more training in the near future. Take care and keep in touch.
Krissy Kissoon, Auditor (Trinidad & Tobago IIA – October 2015)
Trinidad & Tobago IIA - October 2015
I just wanted to drop a quick note saying thank you for yesterday’s training. The group was the most genuine and engaged I’ve experienced – very neat to be a part of it. In our small group discussions, it was so rich in dialogue – I will use it in my daily life many times over.Non-Auditor Attendee, Central North Dakota IIA April 2016
Critical Thinking Course - Central North Dakota IIA - April 2016