Crucial Communication: Skills When the Stakes are High

Course Field: Communication
Delivery Method: Live/Internet-Based
Prerequisite: None
Level: Basic, Intermediate
Advance Prepration:No
  • Seminar Overview

    Optimizing Interpersonal and Communication Skills


    Have great technical auditors that could use some help with their communication skills? Auditors who can communicate effectively are exponentially more effective than auditors who cannot. This full day course will give auditors of all levels an outline of how to optimize their communication skills.

  • Who Should Attend
    Auditors that would like to maximize their communication, teamwork and confrontation management skills
  • Learning Objectives
    • How to optimize confrontation
    • The importance of communication in the role of auditor
    • Effective presentation and writing skills
  • Agenda

    I. Introduction and Background

    a. The Art of Effective Communication

    b. Why is Communication Important?

    c. Why do We Communicate?

    d. The 7 C's of Communication

    II. General Communication Issues

    a. Personal vs. Professional

    b. Miscommunication

    c. Form of Communication

    d. Confrontation

    i. Fact Conflicts

    ii. Feelings & Perceptions

    iii. Personalities

    iv. Individual Values

    III. Professionalism

    a. What is Professionalism?

    b. Self-Respect

    c. Time Management

    IV. Workplace Personality Types

    V. Written Communications

    a. Memos

    b. Email

    c. Smart Phone

    d. Instant Messaging

    e. Social Media

    VI. In Person Communication

    a. The Lego Exercise

    b. Common Conversation Pitfalls

    c. Listening Optimized

    d. Telephone Etiquette

    e. With Subordinate

    f. Colleagues

    g. Upward Communication

    VII. Group Presentation Skills

    a. Presentation Basics

    VIII. Public Speaking 101

    a. Public Speaking Guidelines

    b. 11 Tips on How to Speak Publicly

    c. Other Helpful Habits

    d. 10 Biggest Public Speaking Mistakes

    e. Presentation Wrap-Up

    IX. Summary and Wrap-Up

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