I. Introduction and Background
a. The Art of Effective Communication
b. Why is Communication Important?
c. Why do We Communicate?
d. The 7 C's of Communication
II. General Communication Issues
a. Personal vs. Professional
b. Miscommunication
c. Form of Communication
d. Confrontation
i. Fact Conflicts
ii. Feelings & Perceptions
iii. Personalities
iv. Individual Values
III. Professionalism
a. What is Professionalism?
b. Self-Respect
c. Time Management
IV. Workplace Personality Types
V. Written Communications
a. Memos
b. Email
c. Smart Phone
d. Instant Messaging
e. Social Media
VI. In Person Communication
a. The Lego Exercise
b. Common Conversation Pitfalls
c. Listening Optimized
d. Telephone Etiquette
e. With Subordinate
f. Colleagues
g. Upward Communication
VII. Group Presentation Skills
a. Presentation Basics
VIII. Public Speaking 101
a. Public Speaking Guidelines
b. 11 Tips on How to Speak Publicly
c. Other Helpful Habits
d. 10 Biggest Public Speaking Mistakes
e. Presentation Wrap-Up
IX. Summary and Wrap-Up
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