Customer Service: The Basics

Course Field: Business Mgmt & Org
Delivery Method: Live/Internet-Based
Prerequisite: NA
Level: Basic
Advance Prepration:NA
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  • Seminar Overview

    A Detailed course on Controls and Processes

     

    Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
     
    The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business

  • Who Should Attend
    Attendees Who Would Like to Learn More About Customer Service
  • Customer Service
    • State what customer service means in relation to all your customers, both internal and external
    • Recognize how your attitude affects customer service
    • Identify your customers' needs
    • Use outstanding customer service to generate return business
    • Build good will through in-person customer service
    • Provide outstanding customer service over the phone
    • Connect with customers through online tools
    • Deal with difficult customers Set benchmarks.Taking Care of Yourself is a priority

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