Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business
I attended your presentation on Crucial Communications which was absolutely great! Thanks for being the instructor. You are an amazing instructor and are so lively with the audience.
Crucial Communications - CASA
I really enjoyed and greatly appreciate your delivery of the message you were trying to convey. You really made the meeting very enjoyable and upbeat. I hope to attend or see you again in the future. I was just reaching out to you and letting you know what I thought of the book that I purchased from you at the meeting.
I really enjoyed the aspect of the book that you kept it in a narrative and story style. I think it made it a very quick read and also puts the skills and practices that are referenced in the book as well as your training into real world scenarios. I also really like how each chapter was broken out after the chapter with the skills sets, messages, or concepts listed instead of like a textbook format throughout the chapter. I thoroughly enjoyed reading the book. I have recommended the book to my supervisors that I think this book and your trainings would be very beneficial to all of my co-workers.
I really appreciated you letting me feel so included in your discussion and presentation. Being a younger professional who thinks they have a very strong soft skills set I still feel like I learned and took away a lot from your book and training. I hope to continuously improve my people centric skill set and hope to someday be in a position where I can make an impact as broad as you have.
Senior Auditor
Decatur, IL IIA Class – February 2016
AttendeeSenior AuditorPrivateDecatur, IL
The Fraud training session yesterday was really great. You have a great way of providing good, relevant information while also being very entertaining and keeping the group engaged. That is not an easy feat, especially during those all day sessions so thanks again.
Fraud Risk Assessment Attendee - Boston IIA March 2017
It was such a pleasure attending your class on yesterday, a job well done. You mentioned in the class that there were several spread sheets and charts available if we were interested. If you don’t mind I would like copies of the doc’s.
Thanks and I am sure I will be attending another one of your dynamic sessions.
Project Management - North Jersey IIA
“I enjoyed the training on Fraud and Project Management. You have a great way of keeping people engaged and interested without putting them on the spot. I found a lot of your material interesting.” -Attendee, Audit Manager
St. Louis IIA - Fraud Auditing & Practical Ethics
“I wanted to thank you for your time teaching the class. I enjoyed how engaging it was and thought I got a lot of information out of it.”
“Thank you for making it so fun! I honestly wasn’t expecting to laugh so much, but I really appreciate that you kept the training lighthearted and engaging.”
Audit 101 Attendees - Houston IIA
Just wanted to extend thanks for your presentation on Communication. I found that session to be among the top three sessions of the week, including the keynote speakers.
Attendee, People-Centric Skills: Communications Presentation
ISACA CACS Conference, May 2016 (New Orleans, LA)
Thank you Danny.
Really enjoyed your course and I don’t say that very often.
IT Auditing for Non-IT Auditors (Omaha) Attendee - May 2017
Thank you for leading the session on Rethinking the Audit Process. I enjoyed it a lot as you were able to engage participants throughout the day to keep it interesting and educational at the same time. Thanks again and I hope to attend and I hope to attend other trainings that you lead in the future.
Audit 2020 - Portland IIA
I just wanted to drop a quick note saying thank you for yesterday’s training. The group was the most genuine and engaged I’ve experienced – very neat to be a part of it. In our small group discussions, it was so rich in dialogue – I will use it in my daily life many times over.
Non-Auditor Attendee, Central North Dakota IIA April 2016
Critical Thinking Course - Central North Dakota IIA - April 2016