Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business
“I wanted to thank you for your time teaching the class. I enjoyed how engaging it was and thought I got a lot of information out of it.”
“Thank you for making it so fun! I honestly wasn’t expecting to laugh so much, but I really appreciate that you kept the training lighthearted and engaging.”
Audit 101 Attendees - Houston IIA
4.86/5.00 Rating
“Very Good Presentation”
“Presenter was engaging and practical. The session was quite interactive, providing good feedback”
“Bring him back!”
HFTP Controllers Conference - Practical Ethics
“It was great meeting you last week in your training class. I really loved your presentation and content and how you made the course very interactive. I found your session to be very powerful.” – Attendee, CAE
San Jose IIA: People-Centric Skills
I really enjoyed and greatly appreciate your delivery of the message you were trying to convey. You really made the meeting very enjoyable and upbeat. I hope to attend or see you again in the future. I was just reaching out to you and letting you know what I thought of the book that I purchased from you at the meeting.
I really enjoyed the aspect of the book that you kept it in a narrative and story style. I think it made it a very quick read and also puts the skills and practices that are referenced in the book as well as your training into real world scenarios. I also really like how each chapter was broken out after the chapter with the skills sets, messages, or concepts listed instead of like a textbook format throughout the chapter. I thoroughly enjoyed reading the book. I have recommended the book to my supervisors that I think this book and your trainings would be very beneficial to all of my co-workers.
I really appreciated you letting me feel so included in your discussion and presentation. Being a younger professional who thinks they have a very strong soft skills set I still feel like I learned and took away a lot from your book and training. I hope to continuously improve my people centric skill set and hope to someday be in a position where I can make an impact as broad as you have.
Senior Auditor
Decatur, IL IIA Class – February 2016
AttendeeSenior AuditorPrivateDecatur, IL
Danny is a great speaker and the review of the audit process is critical because many times, we might think we are being valuable to our institution, but we have some areas that we may lack. The discussions with the audience were helpful because I got to hear similarities and differences among audit shops because everyone has certain ways that they conduct their processes. As still being fairly new to internal audit, this session really opened my eyes more to the audit process and the ways that we should carry ourselves among our colleagues in the institution.
ACUA Annual Conference (Miami) - 9/2016
Management:
I appreciate the time and effort Danny put into the training. We were a tough crowd and he did an excellent job.
I’ve been to a lot of trainings over the years. I think Danny is probably the best I’ve seen at creating an upbeat environment where everyone feels comfortable participating. He did really well at keeping folks engaged. He also covered a lot of valuable ground. On the whole, he was excellent.
Private Training - People Centric Skills April 2017 (Oregon)
In our Assessing Risk class last week, I had a gentlemen attend and state that he attended a similar class of ours seven years ago and it gave him a ton of insight on how they eventually set up their ERM program – always good to know that you are making a difference!
Assessing Risk - OSIG Commonwealth of Virginia
Thank you for leading the session on Rethinking the Audit Process. I enjoyed it a lot as you were able to engage participants throughout the day to keep it interesting and educational at the same time. Thanks again and I hope to attend and I hope to attend other trainings that you lead in the future.
Audit 2020 - Portland IIA
The Fraud training session yesterday was really great. You have a great way of providing good, relevant information while also being very entertaining and keeping the group engaged. That is not an easy feat, especially during those all day sessions so thanks again.
Fraud Risk Assessment Attendee - Boston IIA March 2017
I just wanted to drop a quick note saying thank you for yesterday’s training. The group was the most genuine and engaged I’ve experienced – very neat to be a part of it. In our small group discussions, it was so rich in dialogue – I will use it in my daily life many times over.
Non-Auditor Attendee, Central North Dakota IIA April 2016
Critical Thinking Course - Central North Dakota IIA - April 2016
844-514-8883
