I. Team Member Roles
a. Task Roles
i. Audit Staff
ii. Audit Senior
iii. Audit Manager
b. Process Roles
c. Dysfunctional Team Member Behaviors
d. Role Versatility
II. Team Communication
a. Communication Process
i. Sender – encodes
ii. Receiver – decodes
b. Task Communication
c. Process Communication
d. Communication Channels
i. Facts
ii. Feelings
iii. Values
iv. Opinions
e. Active Listening
f. Giving Feedback
III. Decision Making and Problem Solving
a. Difference between Decision Making and Problem Solving
b. Decision Making Procedures
c. Decision Making Methods
d. Problem Solving Steps
IV. Knowledge Base
a. Open Communications inside the Organization
b. Knowledge is Half the Battle
c. Working with DSR's/3rd Parties
V. Generational Differences
a. The Varying Generations
b. Hot Buttons
c. How to Treat each Generation