I. Introductions
II. Stories and Background
III. Types of Information Obtained from Audit Interviews
a. What an Audit Interview is Not
b. Direct versus Indirect Information
c. What are We Looking for
IV. Planning/Preparing for an Audit Interview
a. Objectives
b. Questions and Information Requests
c. Participants
d. Meeting
e. Location
f. Time
g. Handouts
V. Conducting and Controlling Audit Interviews
a. Types of Questions to Ask
b. Physical Settings
c. Small Talk and Knowing the Room
d. Interview Tone
VI. Managing Different Personality Types
VII. Handling Challenging Auditees
VIII. Active Listening
IX. Physical Listening
X. Analyzing Interview Results
XI. Documenting Your Interview
XII. Utilizing Interview Results