Audit Transparency in Action

Click here to download this article Professional trainers have many opportunities to speak to companies and organizations about leading practices in the internal/IT audit industries. Trainers have the luxury of opining on internal matters while remaining outsiders, which enables them to stay removed from inter-company politics and corporate culture.

Email: How, What and When

Email is a fickle communication tool. What can be an effective and efficient way of messaging can, in many ways, turn out to be the exact opposite. Many struggle with email and this has been a vocal point of many of my courses. Everyone has different approaches to managing email but here is what I […]

The Power of the Pause

Attention to detail and connecting with whom your speaking with is key to any conversation. One very effective method of soliciting more information from the other party is the Power of the Pause. Pausing can be used not only to solicit additional information but also to capture the importance of the previous statement. Let’s tackle […]

The Power of Continuous Communication

As I continue to improve and hone my own communication skills, I have noticed a trend that the first sign of a lack of communication can be a sign of trouble, mainly in youth sports. We noticed issues with my son’s soccer and basketball coaches almost immediately. Please don’t think this commentary is drive by […]

The One Word Email

One of my favorite subjects in my People-Centric skills course is discussing email responses. Communication should be clear and complete but also concise. There is a fine balance between concision and completeness. The perfect example is a simple response to a request.

Transparency in Relationships

One of my favorite courses I have developed is the Auditor In-Charge (AIC) course. It is such a pivotal role inside the internal audit department and it is the real growth point in an auditor’s career: can they step into the key project manager role and excel and continue to move up or do they […]

VERY Emotional Intelligence

Emotional intelligence (EI) is the ability to monitor one’s own and other people’s emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior. It is being able to understand your emotions and the emotions and actions of those around you. It is a wonderful topic […]